Help & Support

Answers to what people actually ask, and a direct line to us for everything else.

Getting started

How do I publish a startup?
Apply for Founder from your profile or the homepage, fill in your startup's name, one-liner, and category, and it goes live immediately with its own page and a global rank.
Why do I need a #tag on my post?
Type # anywhere in your update to tag a topic — it's what makes your post findable in search and in other people's "For You" feed. At least one tag is required; there's no cap on how many.
How do I add teammates?
From your startup's Settings → Team, invite anyone by username. They'll get a notification and can accept or decline.

Rankings & scoring

How is my rank calculated?
A mix of real signals — likes, views, an active team, filled roles, and posted updates. See the full breakdown on the Guide page.
Why did my rank drop?
Ranks are relative — if other startups gain traction faster than yours, your position moves even if your own numbers didn't fall. Consistency (posting, check-ins) matters more than any single spike.

Investors

How do I get the Investor badge?
Apply from Settings → Switch Profile. Applications are reviewed by a real person — a work email or a public proof link speeds this up.
How do I reach out to a founder?
Post a verdict on their startup page, then use "I'm interested — let's talk" or the Message button — it opens a direct conversation.

Account & privacy

Can I hide my online status?
Yes — in a chat, open the chat settings (⋮) and turn off "Show my active status." It's your choice, per conversation isn't needed, it applies everywhere.
How do I delete my account?
Settings → Danger zone → Delete Account. This permanently removes your posts, comments, and startup — it can't be undone.

Still stuck?

If this didn't answer it, tell us directly — every report gets read by a real person, and it connects straight to our team.

Report an issue or ask a question